DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Analytics 48

DMG Consulting

MAY 8, 2023

The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX). The market is at a pivotal point, and the new wave of enhancements and innovations will help convert these suites into WEM platforms that provide enterprise-wide benefits.

Management 62

Management Enterprise Analytics Contact Center 62

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report.

Consulting 48

Consulting Consulting Analytics Marketing 48

TechSee

DECEMBER 16, 2021

The Distributed Workforce After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages and adopted the WFH or hybrid model. Analytics for insights Companies have finally grasped the hidden gem in customer analytics.

Call Center 124

Call Center Self service Gamification Contact Center 124

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Tagging contacts correctly – while this process can be automated with speech analytics, if agents correctly tag each call in their After Call Work (ACW), the contact centre can track how often a problem reoccurs.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

MARCH 10, 2023

As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX). Analytics-enabled quality management (AQM) (a.k.a. Gamification. automated quality management).

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48

Jon Arnold

MARCH 28, 2019

WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece. Agent turnover is a chronic problem in contact centers, and for digital natives, gamification can really help mitigate that.

Gamification 75

Gamification Contact Center Scripts Interactive Voice Response 75

CSM Magazine

JULY 28, 2022

In the process of creating an enterprise or organization, the foundations of the personnel management system are usually laid. The effectiveness of the enterprise’s functioning, in general, will depend on the extent to which this system will be formed competently and rationally.

Management 59

Management Gamification Analytics Enterprise 59

Noble Systems

JUNE 18, 2019

Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 72

Gamification Feedback Enterprise Coaching 72

DMG Consulting

AUGUST 21, 2017

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 22 August 2017. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

APRIL 15, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Enterprises are looking to the future and are trying to ensure their viability in a rapidly changing world of technology and automation. When: Today, 3 March 2020. About DMG Consulting LLC.

Consulting 62

Consulting Consulting Contact Center Gamification 62

DMG Consulting

JANUARY 10, 2022

To optimize their overall service experience, enterprises need to view it through the eyes of their customers and re-imagine the entire customer journey, not just what happens in the contact center. Interaction analytics is automating trend discovery as well as improving agent compliance and reducing fraud.

Contact Center 77

Contact Center Self service Enterprise Gamification 77

DMG Consulting

DECEMBER 7, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.

Consulting 62

Consulting Consulting Contact Center Marketing 62

DMG Consulting

NOVEMBER 14, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Enterprises are taking steps to revamp their service organizations, allowing customers to interact via enhanced self-service and digital channels, in addition to voice.

Consulting 62

Consulting Consulting Marketing Customer Service 62

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

Hodusoft

FEBRUARY 9, 2022

As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. As a game-changer, analytics also occupies a pivotal position in call center trends 2022. . Though such requests are rare, enterprises can expect a rise in demand for such requests in the future.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

DMG Consulting

MAY 26, 2020

Additionally, two workforce optimization (WFO) applications to pay particular attention to are workforce management (WFM), and interaction analytics (IA). These solutions are flexible and adaptable, and are typically mobile-enabled so agents don’t need to be on-site to readily receive updates and alerts, or to self-manage their schedules.

Contact Center 48

Contact Center Technology Gamification Management 48

CSM Magazine

APRIL 15, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

DMG Consulting

APRIL 15, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The last few years have seen enhancements to WFM solutions to meet the needs of omni-channel service environments, multi-national enterprises and the Millennial and Gen Z workforce. .

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

AUGUST 17, 2017

Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Speech analytics. Gamification.

Contact Center 69

Contact Center Technology Big data Gamification 69

Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Babelforce

MAY 19, 2022

babelforce is a No-Code enterprise-level telephony platform that helps call centers optimize nearly every aspect of their processes. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

DMG Consulting

OCTOBER 17, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. When: Today, 3 October 2019.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

DECEMBER 10, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Sales of these solutions are expected to remain strong as their reach extends into the back office and other enterprise departments. When: Today, 12 November 2019. About DMG Consulting LLC.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Natalie Petouhof

MARCH 5, 2016

The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification. What Are The Highlights of the new NICE SPM? ” .

Sales 45

Sales Analytics Gamification Coaching 45

AWS Machine Learning

FEBRUARY 13, 2024

Nanda Kishore Thatikonda is an Engineering Manager leading the Data Engineering and Analytics at BigBasket. He has worked on building enterprise-grade applications, building data platforms in multiple organizations and reporting platforms to streamline decisions backed by data.

Engineering 106

Engineering Gamification Scripts Big data 106

DMG Consulting

JUNE 11, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. IVA solutions should be an integral part of a forward-thinking enterprise strategy to put customers’ needs front and center, at the forefront of a company’s service priorities.”.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

DMG Consulting

NOVEMBER 3, 2020

The last few years have brought significant changes to WFM solutions; they have been enhanced to meet the needs of omni-channel servicing environments, multinational enterprises, digital natives and the up-and-coming Gen Z workforce. . AI and intelligent automation are enabling major enhancements to WFM solutions.

Self service 87

Self service Gamification Contact Center Virtual Agent 87

OctopusTech

MARCH 1, 2023

We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Speech analytics tools can screen 100% of recorded calls to identify common issues and individual calls that need further attention.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report.

Consulting 48

Consulting Consulting Marketing Contact Center 48

DMG Consulting

DECEMBER 11, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Artificial intelligence (AI) and predictive analytics are also profoundly impacting the CBCCI market. 12/11/2019. Strong and innovative sector with sustained growth and momentum.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

NOVEMBER 1, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The digital transformation is underway, enterprise requirements have changed, and cloud computing is the technology of the future. When: Today, 1 November 2017. million from $1,669.7

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

AUGUST 9, 2018

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. This Report covers all aspects of this emerging IT sector, which is building momentum because of its compelling business benefits for enterprises, contact centers and customers.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

DMG Consulting

SEPTEMBER 30, 2021

During the past five years, enterprise buyers of both on-premises and cloud-based contact center infrastructure solutions (automatic call distributors and dialers) have been increasingly asking their vendors to function as “general contractors” and provide fully integrated WFO suite capabilities. Enterprises need WFO solutions.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. Where is performance improving and declining?

Gamification 45

Gamification Management Analytics Metrics 45

DMG Consulting

JULY 19, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. This Report covers all aspects of this emerging IT sector, which is attracting a great deal of interest because of its numerous uses and benefits for enterprises, contact centers and customers.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48