NobelBiz

APRIL 9, 2024

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.

Call Center 104

Call Center Telemarketing Healthcare Government 104

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

MAY 7, 2024

(Predictive, Progressive, Preview, and Auto Preview) Use Cases Outbound calling – middle ground between efficiency gained by making outbound calls automatically and compliance with governing rules and regulations in the industry. Industry agnostic, but popular and very necessary in Collections, Telemarketing, Lead gen.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

Dialer 360

JULY 7, 2023

This can be particularly useful for sales teams, customer service departments, and telemarketing campaigns. Call Analytics and Metrics Provide valuable call analytics and metrics that enable businesses to track and measure performance with this dialer.

Real estate 48

Real estate Telemarketing CRM Sales 48

Calltools

APRIL 20, 2022

Since the rise of call blocking apps and STIR/SHAKEN, carriers now use analytics to monitor outbound call statistics. With a misconfigured dialer, your agents may unintentionally be placing too many calls, exceeding this threshold in call analytics. Contact Center Industry. Misconfigurations Can Lead To Call Blocking.

Real estate 52

Real estate Abandon rate Contact Center Telemarketing 52

Balto

AUGUST 29, 2023

The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices. Some industry-specific data protection regulations, such as HIPAA (Health Insurance Portability and Accountability Act), also emerged to maintain privacy and security for protected health information.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

Calltools

JUNE 23, 2021

Bad actors within the call center industry have made it necessary for the U.S. The TRACED Act is one of Congress’s latest attempts to help the Federal Communications Commission (FCC) regulate the industry and improve experiences for consumers. and other countries to pass laws regulating how companies behave.

Call Center 52

Call Center Telemarketing Interactive Voice Response Government 52