TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

Noble Systems

MARCH 20, 2020

All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). With solutions like Secure Payment Assist , you can protect sensitive customer data by managing payments in a protected environment using touchtone and data masking to minimize the risk of fraud and theft and improve customer service.

Contact Center 82

Contact Center voip Gamification Government 82

Livepro

JULY 17, 2018

Luke Jamieson | Head of Service Centre at First State Super. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Topic: ‘Using Analytics to improve Customer Experience’.

Transportation 40

Transportation Government Multichannel Consulting 40

Balto

APRIL 20, 2023

The industries feeling the most pressure are Transportation, Travel & Hospitality, Collections, Insurance, and Financial Services. The most pressured industries were Transportation, Travel & Hospitality, Collections, Insurance, and Financial Services. The industry with the most ACW was transportation at 22.59

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52

JustCall

APRIL 12, 2023

In today’s digital era, customers know their worth. Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

COPC

MARCH 23, 2020

Managers of Work-At-Home agents need the analytics and customer insights that a great knowledge management system provides.”. Brad Shaw also feels that gamification can help keep Work-At-Home agents involved in using the knowledge management tools correctly, making sure they give the right answers to customer questions. .

At home agents 52

At home agents Consulting Consulting Government 52