Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. respondents as the most frustrating aspect of the customer service experience. still prefer phone or voice as their primary customer service channel. VPs & Directors of Customer Service.

Call Center 85

Call Center Airlines Contact Center Self service 85

Cisco - Contact Center

AUGUST 18, 2020

To keep our customers informed of new capabilities available in our Cisco Contact Center portfolio, we’ve created this monthly blog series. Improved Operational Efficiency with Webex Contact Center Analyzer Reports. Welcome to Our Monthly Feature Update Blog Series.

Contact Center 128

Contact Center contact center solutions Analytics Entertainment 128

aircall

MARCH 31, 2021

Let’s look at what a call queue is, why it’s an essential component of every contact center, and how to set up an unrivaled call queue experience. . Call analytics are useful tools for predicting call volume and minimizing wait times. As much as you might plan for the proper call center staffing, anomalies can and do happen.

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. And that’s just the beginning.

Entertainment 13

Entertainment Best practices Analytics Contact Center 13

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. So how can your business, in such a situation, ensure that your contact center is functioning optimally? All an average customer wants from calling your contact center is to resolve their query.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40