SharpenCX

JUNE 28, 2023

Analytics Put context behind your data. How can you use reporting, analytics, and intelligence to prevent repeat mistakes? Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. Your call center reps will only be as good as the tools you equip them with.

Call Center 67

Call Center Metrics call center software Contact Center 67

NobelBiz

AUGUST 14, 2023

In the intricate web of contact center dynamics, answering machine detection assumes the role of an automated guide, expertly steering agents away from voicemails and towards real-time conversations. Paired with these voice analytics are robust algorithms trained on large datasets of recorded voicemails and real-time human responses.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

CSM Magazine

JUNE 12, 2023

Contact Center Software and Tools In recent years, contact center software and tools have developed capabilities to combat fraud. For example, behavioral biometrics software can detect irregularities in a customer’s communication or navigation patterns.

Contact Center 52

Contact Center Engineering Education Banking 52

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Involve your employees in data collection and analytics.

Call Center 141

Call Center Contact Center Coaching Gamification 141