Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Vcaretec

AUGUST 8, 2023

Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. What is customer care outsourcing? However, what if you outsource?

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

SmartKarrot

FEBRUARY 12, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Define operational metrics for the team and establish a system for tracking metrics. Foster collaboration within the team and across the customer lifecycle. Create an onboarding process for new team members.

Real estate 10

Real estate Complaint resolution Transportation Finance 10