Analytics Coaching Education Gamification 
CCNG
MAY 27, 2021
Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.
Call Design
MAY 24, 2022
Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
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Fonolo
NOVEMBER 23, 2021
Balancing education and engagement. Balancing education and engagement is essential if you want your training to sink in. That means making training more interactive and potentially using gamification tactics in your program. Education + Engagement = Call Center Training games! Share analytics with your agents.
Noble Systems
JUNE 7, 2019
He recently wrote about several aspects of his visit, including interactions with Noble users and other attendees, lessons learned in keynote and lock note addresses, and how the event’s beachside location was used in tandem with educational sessions to balance fun and learning.
Real Blue Sky
JULY 12, 2022
Training is about much more than onboarding; it is about ongoing coaching, using the right tools, and keeping people engaged so they can deliver excellent experiences for customers. Incentives and Gamification. Using incentives and gamification is a great example of using advanced technology in contact center training.
Noble Systems
JUNE 18, 2019
Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Embrace failure. Failure is inevitable. netomi_official. William Taylor.
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