ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Amazon is using bots for quick queries and complaint resolution.

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

Return Customer

AUGUST 15, 2018

A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. You can use Chatbots to address routine customer queries and complaints. Always Keep the Customer in the Loop.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

SmartKarrot

APRIL 23, 2020

Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc.

Management 10

Management Complaint resolution Customer retention Engineering 10