Analytics Call Logging contact center solutions Survey 
3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls.
JustCall
JANUARY 20, 2023
It hardly supports integrations and international calling facilities, giving room for alternatives to Ooma. When it comes to Ooma features comparison, it is essential to note that Ooma’s rich offering of products doesn’t always compensate for the lack of analytical insights and performance analysis.
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JustCall
JANUARY 30, 2023
Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Sales dialer – Deliver calls using an automated dialer.
JustCall
AUGUST 16, 2021
When you receive multiple calls simultaneously, you can route them to the right agent. After completing the call, you can roll out post call surveys to all your customers. Managers may listen to ongoing calls between agents and customers, without either parties knowing. Capitalize on Automation.
JustCall
AUGUST 10, 2022
If you have specific call logging, call recording, and call routing Avoxi is a good choice. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Alt-Text: Aircall Analytics. The pricing starts at $7.99 Image Source.
JustCall
APRIL 5, 2023
Users get deep-dive into a wide range of data and analytics, and help their agents amp up performance. Pricing Comparison Budget is one of the primary concerns for businesses choosing a long-term solution that meets their requirements. Automated routing means calls can be programmed to reach the right person at the right time.
JustCall
MARCH 29, 2022
Machine learning and analytical tools significantly increase the predictive power to identify leads. The only way you can make sure that you leave no one out of the post-call surveys is to automate the process. Automation can save a considerable chunk of time while collecting surveys. Call analytics.
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