TeleDirect

MARCH 1, 2021

While the AI replacing call centers theory has more than a few adherents, the simple truth is that contact center AI technology, for all its chat-bot, tech-heavy features, still lacks basic human empathy – the one thing that customers & clients simply can’t do without. Will AI Replace Call Center Agents?

Call Center 118

Call Center Business Process Outsourcing call center solutions outsourcing 118

TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics.

Technology 122

Technology Customer Service Gamification Contact Center 122

OctopusTech

SEPTEMBER 13, 2023

Get call center reports and analytics One of the important activities performed by call center companies is to monitor analytics reports and the quality of calls. The Pricing Breakdown of Outsource Call Center Services Call center charges from clients as per the services they provide.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

TechSee

FEBRUARY 19, 2019

Susan Welsh de Grimaldo, MD of Strategy Analytics moderates a session featuring BMW’s Global Head of Digital Marketing, the MD of Google Spain & Portugal, Mastercard’s EVP Digital Solutions, the SVP of Communications & Media at Salesforce, Telefónica’s Director of Internet & Social Media and the Head of Technology at Visible.

Self service 95

Self service Telecommunications Healthcare Analytics 95

Revation Systems

MARCH 13, 2018

This spring we’re excited to bring you the most advanced release to-date, which includes chatbot technology and lightweight artificial intelligence (AI). Check out what’s new for spring with these latest updates to LinkLive: Advanced Engagement Technology via Chatbots & AI.

Chatbots 48

Chatbots Banking Contact Center Healthcare 48