Playvox

FEBRUARY 27, 2024

A related term, workforce engagement management (WEM), recently coined by Gartner, has rapidly become the business strategy, processes, and related technologies of choice. AI-driven tools and platforms are shaping the way contact centers engage with and manage their workforce. But it goes beyond enabling automation.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

Stratifyd

DECEMBER 20, 2018

By enabling real time visibility into what customers are saying, we reduce the time to value and allow brands to make business decisions quickly. Act as a brand ambassador from within the company and maintain weekly cadence internally with materials to raise brand, product and timeline awareness.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

SmartKarrot

NOVEMBER 2, 2020

Jayson DeMers heads EmailAnalytics, a firm that has created an email analytics tool to visualize data and metrics. “Be In contrast, customers who have a fantastic first experience are likely to have a high retention rate and become brand ambassadors.”. Hung Nguyen, Content Marketing Manager , Smallpdf.

Customer retention 21

Customer retention Consulting Consulting Marketing 21