CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

JUNE 10, 2021

The product design team tweaking their models, marketing making changes to their campaigns and logistics altering their delivery practices, all based on customer feedback. One great way to do this is by turning the contact centre team into brand ambassadors. Just picture it. The contact centre’s negative image will disappear.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

SEPTEMBER 9, 2022

Build a brand ambassador programme – to help agents put your customer service vision into practice. Make this brand story part of the agents’ mindset so it becomes second nature when interacting with customers, whatever the channel. Offer rewards to those who share their brand story successes and learning, with others.

Customer Service 52

Customer Service Brand ambassadors Gamification Morale 52