Analytics Big data Personalization White Paper 
Natalie Petouhof
AUGUST 15, 2022
Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. And it allows agents to build rapport and increase personalization. And they expect a “personalized service that feels unique to my needs.” All of these support the Systems of Understanding and Predicting.
Callminer
SEPTEMBER 14, 2020
For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Then key metrics of each agent can be analyzed to understand their personal shortcomings and specific training can be given to them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JANUARY 12, 2021
Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being. For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.
Xaqt
FEBRUARY 6, 2020
Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics. Don't believe me?
Vistio
OCTOBER 5, 2021
Normally the work that I’m doing, yeah, it does sort of split between my own personal pet sort of projects, the latest book I’m working on or something, and the kind of working with industry leaders. Like analytics, AI, machine learning. And that goes in one of two ways. This kind of thing really helps the agents.
Expert insights. Personalized for you.
52 
Let's personalize your content