Analytics Big data Blog Multichannel 
VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.
Contact Center Pipeline
MARCH 31, 2016
Our most-read blog post in March was Kathleen Peterson’s insightful look back at McKinsey & Company’s decade-old research into the impact of Moments of Truth on customer loyalty, and its relevancy in today’s multichannel environment.
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VocalCom
MAY 21, 2018
Big data can be used in many ways to provide proactive service. In addition, big data can help brands understand their customers’ habits, such as buying preferences. In addition, big data can help brands understand their customers’ habits, such as buying preferences.
VocalCom
MARCH 11, 2019
When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.
Avaya
MAY 9, 2017
It means enterprise leaders having a firm grip on the big data that infuses their organizations. Meanwhile, automation and data analytics have evolved from luxuries to enterprise necessities. appeared first on Avaya Connected Blog. It requires executive buy-in, sponsorship, and steady leadership.
Avaya
AUGUST 2, 2017
They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. The post In Digital Transformation, Initial Business Discovery is Key appeared first on Avaya Connected Blog. We’re here to help.
Avaya
MAY 23, 2017
Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. The key is being able to openly share customer data across all teams, processes and customer touchpoints. Let me know what you think.
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