CSM Magazine

MARCH 20, 2024

By harnessing the power of advanced technologies such as artificial intelligence (AI), machine learning, and data analytics, the company ensures that its clients deliver seamless, efficient, and deeply personalized customer experiences.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

Analytics 28

Analytics Benchmark Business Process Outsourcing outsourcing 28

Real Blue Sky

MARCH 6, 2023

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. They will also be able to provide insights into how customers interact with your organization.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

Real Blue Sky

MARCH 6, 2023

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. They will also be able to provide insights into how customers interact with your organization.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. They will also be able to provide insights into how customers interact with your organization.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98