Analytics Banking Self service Virtual Agent 
SmartAction
NOVEMBER 15, 2023
In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Key Trends in Customer Self-Service 1.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
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3CLogic
JANUARY 24, 2024
In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Solving Complex Inquiries Enhancing your self-service with intelligent virtual agents will drive personalized experiences.
UJET
MARCH 22, 2021
We’ve got tele-medicine, tele-banking, tele-justice, tele-schooling, and tele-commuting. We won’t just guide them to the right agent: We’ll guide them to the right channel. We’ll guide them to answers for more self-servicing and deflection. Providing a means of self-service. The list goes on.
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Serenova
OCTOBER 13, 2020
If you believe everything you read, you might be convinced that AI is the panacea for all challenges that the modern day contact center faces, from “deflecting” call volume overload to quality and efficiency of agent interactions to leveraging predictive analytics and forecasting. Reducing Costs.
Creative Virtual
JULY 10, 2019
Traditional banks and financial institutions can no longer count on lifelong loyalty from their customers. Gone are the days of people selecting and staying with a bank simply because their family has been banking with that institution for generations. By Liam Ryan, Sales Director. Our thanks to the Informed.AI
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