Call Center Metrics: Examples, Tips & Best Practices
Callminer
NOVEMBER 25, 2019
An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. ” – Dan Leubitz, 13 KPI’S for Outbound Call Centers that you must be following , Deskforce; Twitter: @deskforce.
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