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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences.

Technology 332
Technology Customer Experience Complaint resolution Gamification 332
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What are the Other Names for Customer Success Manager?

SmartKarrot

APRIL 23, 2020

Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc.

Management 10
Management Complaint resolution Customer retention Engineering 10
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