Analytics APIs Interactive Voice Response Quality management 
Vonage
JANUARY 30, 2019
Open standards, cloud functionality, programmable micro services and APIs, combined with AI smarts, now offer the budding Lego builder entirely new possibilities. For instance, what about inventing a non IVR way of connecting customers to the best resource? Aligning Quality Management With Customer Experience.
Enghouse Interactive
OCTOBER 21, 2020
Use “Voice of the Customer” capabilities combined with AI Insights (analytics) to discover what the customer is telling the business is most important to them. Then as deemed necessary, investigate automated live “in-call” coaching to spot check support levels in real-time. Act on the results.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
NOVEMBER 29, 2022
It has a speedy implementation time and it provides an entire gamut of services under one platform. The basic annual subscription plan is reasonable, which costs $49 per agent per month.
JustCall
APRIL 5, 2023
Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.
8x8
FEBRUARY 6, 2019
We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.
Cisco - Contact Center
DECEMBER 17, 2020
With the new Webex Contact Center, we’ve integrated Webex Experience Management post-call surveys which can be sent to customers via text, email, or IVR so you can get immediate feedback about their experience. An open, API-first approach allows ultimate extensibility. Welcome to the All New Webex.
Hodusoft
FEBRUARY 14, 2020
Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration. If there are negatives, it is about the speed of responses post-installation and niggles about the resolution of minor issues.
Expert insights. Personalized for you.
91 
Let's personalize your content