AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This gives us the best of both worlds, enabling WaFd to serve its clients in the best way possible.”

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

JustCall

APRIL 9, 2024

. > Kixie PowerCall: A PC/mobile compatible dialer with a Do Not Call list and auto-SMS functionality. > > Webex by Cisco: A cloud-based calling solution with call center features. > > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. >

voip 40

voip Sales Scripts CRM 40

3CLogic

AUGUST 18, 2020

Designed to complement what already exists, advanced features often include configurable call recording, virtual agent monitoring, drag-and-drop call flow (IVR) designers, Skills-based Routing, Self-service options, call transcription, API-driven CRM integrations, and integrated reporting & analytics – all designed to streamline the daily administration (..)

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

JustCall

APRIL 5, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 3, 2023

With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success. Top Features of JustCall Its VoIP business phone system eliminates the need for traditional phone lines and offers features like call forwarding, voicemail, and call recording. G2 Rating: 4.2

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. IVR offers total freedom and at-scale self-service to customers and ensures faster resolution of customer queries. Its offerings fuse outbound, inbound, and omnichannel call flow.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52