article thumbnail

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

As an AWS Partner, Talkdesk is using AI capabilities like Amazon Transcribe , a speech-to-text service, with the Talkdesk Agent Assist and Talkdesk Customer Experience Analytics products across a number of languages and accents. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

article thumbnail

Cloud-based listening for the enterprise

Tethr

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

article thumbnail

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The challenge for many providers is executing on this vision.

article thumbnail

Best Cloud Phone Software Guide

JustCall

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Call Analytics Call analytics uses artificial intelligence (AI) to monitor customer-facing calls and tease out essential insights. Also, Aircall supplies APIs and webhooks.

voip 52
article thumbnail

10 Best Call Center Software: 2023 Updated List

JustCall

6 key features of a good sales call center software Here are some must-have call center phone systems features that can take your business to new heights. Dialpad Dialpad’s call center solution primarily focuses on enhancing outbound call speed and success rates with comprehensive training and multiple dialing modes.

article thumbnail

Top 10 CallRail Alternatives & Competitors in 2022

JustCall

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month