Customer Guru
AUGUST 8, 2018
Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Flavio Martins is the EVP of Operations and EVP of Customer Support at DigiCert, Inc.
SmartKarrot
MARCH 8, 2022
Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Daphne Lopes. Gemma Cipriani-Espineira.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Netomi
FEBRUARY 28, 2022
Anastasia Zdoroviak – Director Customer Experience, DoorDash. The voice of the customer, customer experience strategy (beyond customer support), business analysis, as well as human-centered design are all among Anastasia’s areas of expertise. Dione Hedgpeth – Chief Customer Officer, Sumo Logic.
Customer Guru
MARCH 7, 2018
We do an extensive analysis for each of our sites on how customers have rated us and, as an organisation, are aggressive about turning passives and detractors to promoters. Coming from the diverse experience that you have, what are the key differences in customer expectations between B2C and B2B? by Jeanne Bliss.
Lumoa
APRIL 24, 2018
Organisations that are focussed on this metric tend to be NPS-obsessed rather than customer-obsessed. They are literally looking in the wrong direction - buried in spreadsheet analysis, always on the back foot, trying to understand "why?". How can you understand what is happening to the customer experience with a spiky trend?
Expert insights. Personalized for you.
130 
Let's personalize your content