Nicereply

JULY 31, 2023

Now, there’s no right or wrong approach to customer satisfaction survey questions — it all depends on what you’re trying to understand. That’s why we’ve pulled together this list of essential customer satisfaction survey question examples that you can easily copy or adapt based on your goals. Use clear and concise language 2.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Nicereply

JULY 31, 2023

Now, there’s no right or wrong approach to customer satisfaction survey questions — it all depends on what you’re trying to understand. That’s why we’ve pulled together this list of essential customer satisfaction survey question examples that you can easily copy or adapt based on your goals. Use clear and concise language 2.

Surveys 52

Surveys Feedback Customer effort Customer Support 52

Mindtouch

MAY 8, 2018

It is tempting to design a support process around what we, as a business, need rather than what our customers want and expect. The truth is, the customer support experience tends to color a customer’s perception. It can have a lasting impact on customer loyalty , buying behavior, and future customer interactions.

Customer Support 48

Customer Support Wireless Airlines Self service 48

Nicereply

OCTOBER 14, 2019

Depending on your industry, you might not have a choice about how accessible you make your support. I contacted Kelly Lynch, a customer support agent by day, and a stand-up comedian and disability advocate by night to help me learn more about how customer support teams can become more accessible to a wider range of users.

Customer Support 70

Customer Support Airlines Government Interactive Voice Response 70

Nicereply

APRIL 11, 2023

There’s an infinite amount of ways you can build a feedback form, but these are some of the most common feedback forms you can find: CSAT: A CSAT score measures customer satisfaction with a product, service, or customer support interaction by asking: “How satisfied were you with [company]?”

Best practices 52

Best practices Feedback Surveys Airlines 52

Noble Systems

JULY 15, 2019

Let’s take a look at a typical airline customer’s experience (without AI) whose flight has been cancelled due to weather. Jim decides to log onto the airline’s website to search for a new flight. After 30 minutes Jim gets frustrated and calls the airline. The agent was able to resolve the customer’s issue quickly.

Customer Care 70

Customer Care Abandon rate Self service Airlines 70

Netomi

MARCH 27, 2022

Companies often take a pulse after key milestones in the customer lifecycle. For example, after a first purchase, prior to the renewal or following customer support interactions. Like many things, expectations are fluid and change based on situational context and stage of the customer journey.

Airlines 93

Airlines Benchmark Surveys Customer Support 93