The Northridge Group
NOVEMBER 30, 2021
“Over time, we start to see people experiencing a sense of numbness and distancing or difficulty continuing to care.”. Empathy fatigue is unsettling in the world of customer service, especially in high-stress industries such as healthcare, travel and finance. Contact us to learn more.
ShepHyken
OCTOBER 19, 2018
The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. Introduction: AI in CX. _.
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Revation Systems
JANUARY 12, 2018
Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?
The Petrova Experience
SEPTEMBER 21, 2020
Like many organizations, USDA faces complexities related to designing customer experiences across these three pillars. But I do know an airline (another organization that deals with complexities and regulations on a daily basis) that has mastered all three customer experience drivers, and it shows. Process Improvements.
Pipkins
MARCH 20, 2017
Weather-related emergencies paralyzed major metropolitan areas, including New York City and Boston, knocking out electricity to more than half a million homes and shutting down airline travel for much of the country. Financial institutions, healthcare providers and public services are just some of the sectors that are needed in an emergency.
REVE Chat Blog
DECEMBER 5, 2019
Chatbot examples: KLM Royal Dutch Airlines – Enhance your customer service with multilingual Facebook bot. KLM is the oldest airline in the world. In order to handle the process seamlessly, KLM implemented a chatbot called “BB” (BlueBot) to provide faster, effective and personalized customer support.
Comm100
AUGUST 23, 2018
Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). Who is doing this right?
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