Fonolo

JANUARY 5, 2021

Virtual queuing technology is the colloquial name for many virtual queuing solutions offered by many of the large contact center platforms, and VHT, the only competitor to Fonolo. Virtual queuing is a great way to reduce your Average Speed of Answer and maintain your agreed service level. But what exactly is it?

Technology 143

Technology Abandon rate Contact Center Airlines 143

SharpenCX

APRIL 8, 2020

Apply call center management best practices to your interaction queues to fix gaps in your customer journey – like queues overflowing with customers o n hold. 13 tips to manage your contact center queues for greater efficiency and better customer outcomes. Set maximum queue sizes or wait time restrictions.

Best practices 84

Best practices Call Center Interactive Voice Response Customer Experience 84

SharpenCX

JANUARY 14, 2020

Where do you start to improve your call center team? Can you boost morale, improve your service level, and retain customers without the extra cash? Download Now: Learn 29 best practices and coaching techniques for running your call center. Think through what industries are known for delivering subpar service.

Call Center 76

Call Center Customer Service Morale Finance 76