VocalCom

FEBRUARY 27, 2018

Many brands believe that chatbots are key to modernizing customer service. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. Here are five tips for optimizing the use of chatbots in your customer service strategy.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Customer Satisfaction (CSAT).

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. What is Customer Satisfaction (CSAT)? What is Customer Effort Score (CES)? 6) Agree.

Metrics 48

Metrics Customer Service Airlines Contact Center 48

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Customer Satisfaction (CSAT).

Metrics 49

Metrics Airlines Customer Service Contact Center 49

Talkdesk

APRIL 28, 2020

Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. The airline operates more than 2,500 weekly flights and had 16 million passengers in 2019.

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

VocalCom

APRIL 9, 2018

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Artificial intelligence can analyze customer data, empowering companies to solve problems before they arise while giving customers richer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

NICE inContact

APRIL 5, 2019

A power outage for an electric company, severe weather for an insurance company, Valentine’s Day for an online flower seller, or a fare sale for an airline. . WFM used to be something that only larger call centers had access to, but cloud-based WFM solutions have made the technology affordable for small and medium sized operations.

Call Center 48

Call Center Cloud contact Telemarketing Airlines 48