Talkdesk
APRIL 28, 2020
TAP Air Portugal is a Star Alliance member and one of Europe’s most awarded and fastest-growing airlines, flying to 89 destinations in 34 countries across the globe. The airline operates more than 2,500 weekly flights and had 16 million passengers in 2019.
NICE inContact
APRIL 5, 2019
A power outage for an electric company, severe weather for an insurance company, Valentine’s Day for an online flower seller, or a fare sale for an airline. . WFM used to be something that only larger call centers had access to, but cloud-based WFM solutions have made the technology affordable for small and medium sized operations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
AUGUST 9, 2018
In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?
NICE inContact
AUGUST 9, 2018
In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?
Enghouse Interactive
JANUARY 24, 2019
In high-emotion, stressful situations such as these, airports and airlines experience spikes in calls and service volumes with customers clamouring for answers about the status of flights and want the most up-to-date information on the unfolding situation. Self-service options online can also be effective.
NICE inContact
AUGUST 9, 2018
In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. What is Customer Effort Score (CES)? and allow the customer to select from these 7 options.
VocalCom
FEBRUARY 27, 2018
Many brands believe that chatbots are key to modernizing customer service. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. For example, they may assist your customers with changing passwords, obtaining a receipt, or verifying information.
Expert insights. Personalized for you.
64 
Let's personalize your content