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What is IVR & How do Businesses Use It?

JustCall

MARCH 23, 2023

Customer feedback channel: IVR systems collect customer interaction data from the conception of a call. Complex call routing IVR allows you to implement several complex call routing strategies, including geographic routing, self-service routing, and skill-based routing, to best distribute call flows.

Interactive Voice Response 98
Interactive Voice Response Self service Abandon rate Telemarketing 98
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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

MARCH 23, 2023

IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system. IVR call flows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. What are the benefits of IVR call flow?

Interactive Voice Response 52
Interactive Voice Response Real estate Call flow Scripts 52
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