article thumbnail

What is Interactive Voice Response (IVR): All You Need to Know

JustCall

IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system. IVR call flows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. What are the benefits of IVR call flow?

article thumbnail

What is IVR & How do Businesses Use It?

JustCall

Complex call routing IVR allows you to implement several complex call routing strategies, including geographic routing, self-service routing, and skill-based routing, to best distribute call flows. Delta Airlines Delta’s decade-old IVR forced customers to navigate lengthy menus and enter repeated information.