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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

MARCH 23, 2023

IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system. IVR call flows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. This is what automates the routing process.

Interactive Voice Response

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What is IVR & How do Businesses Use It?

JustCall

MARCH 23, 2023

There is no transferring of calls or consultation with a colleague when the call comes to these agents. High call volume High call volumes can pressure your agents significantly, leading to prolonged waiting times, misrouted users, and rushed service. Situations in which IVR is most effective 1.

Interactive Voice Response

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What is Interactive Voice Response (IVR): All You Need to Know

What is IVR & How do Businesses Use It?

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