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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system. IVR call flows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. This is what automates the routing process.

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What is IVR & How do Businesses Use It?

JustCall

There is no transferring of calls or consultation with a colleague when the call comes to these agents. You can integrate IVR with your CRM (Customer Relationship Management) software to automatically pull customer information related to the inbound calls. IVR Implementation Success Stories 1.