Fonolo

APRIL 17, 2019

It was just last year that Air Canada was flying high after being named Best Airline in North America by Skytrax, an independent U.K. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings.

Airlines 78

Airlines Transportation Contact Center Self service 78

Help Scout

JULY 13, 2021

Final call for boring One man was on hold for 15 hours with Australian airline QANTAS. Speed up your service: Try being a customer for a day to experience your service from their side. Read Email Response Times: Benchmarks and Tips for Support for practical advice. Be in touch: Invest in customer service.

Customer Service 136

Customer Service Scripts Chatbots Airlines 136

Eptica

APRIL 18, 2018

Author: Pauline Ashenden Not only are holidaymakers now booking their travel and accommodation online, but the web has also paved the way for new business models, with more people going direct to hotels and airlines rather than booking complete packages from traditional travel agents.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

Netomi

AUGUST 10, 2022

Our Conversational AI Benchmarking Report revealed that Netomi has the highest accuracy in comparison to other AI platforms, meaning that the AI is responding accurately, thus causing less user frustration than if it provided a response that was incorrect or irrelevant.

Metrics 59

Metrics Average Handle Time Chatbots Airlines 59

Global Response

MARCH 27, 2023

Aside from the numbers, you may not have to look far beyond your own experiences to recognize the importance of great customer service. When was the last time you had to call an airline to change your flight (or perhaps, get a new flight after they canceled yours)?

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

FEBRUARY 6, 2018

This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Comm100’s knowledge base can easily integrate with live chat, providing a better customer and agent experience through self-service.

CRM 42

CRM Enterprise SaaS Marketing 42