VocalCom

FEBRUARY 27, 2018

Many brands believe that chatbots are key to modernizing customer service. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. Here are five tips for optimizing the use of chatbots in your customer service strategy.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

Eptica

JULY 27, 2016

Date: Wednesday, July 27, 2016 Is customer service investment actually delivering? Author: Pauline Ashenden Despite the rising importance of customer service on both sides of the Atlantic, the UK is widely seen as lagging the United States when it comes to the experience that companies deliver. The result?

Multichannel 50

Multichannel Customer Service Airlines Contact Center 50

Beyond Philosophy

JUNE 11, 2015

A third is “Bluebird”, a prepaid debit card which functions as a Walmart customer’s alternative to having a checking account, with which they can make deposits, pay bills – – and shop at Walmart. Walmart, has been considering development of its own ‘house’ bank, which would provide even more customer data.

Airlines 274

Airlines Customer centricity Multichannel Sales 274

Eptica

JUNE 3, 2016

Date: Friday, June 3, 2016 Customer service in a mobile-first world. This shift to a mobile first world has a big impact on the customer experience and customer service. So, what can brands do to ensure that they are delivering the mobile customer service that their customers expect?

Customer Service 56

Customer Service Multichannel Airlines Self service 56

VocalCom

APRIL 9, 2018

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Artificial intelligence can analyze customer data, empowering companies to solve problems before they arise while giving customers richer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

CSM Magazine

APRIL 26, 2018

Every business knows this and yet somehow for many, delivering good customer service still seems to be rather low on their list of priorities. In fact, a huge 81% of people say they have left a company after experiencing poor customer service. The benefits of offering this level of service are clear.

Banking 40

Banking Multichannel Airlines Sales 40

Eptica

OCTOBER 30, 2015

They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online. Therefore every brand, irrespective of sector, needs to benchmark themselves against the best and continuously innovate to win and retain customers. Share this page on: Tweet.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75