JustCall
APRIL 9, 2024
Challenges faced as a result of fluctuations in call volume Staffing challenges: Seasonal peaks can lead to a mismatch between incoming call volumes and available agents. If agents are not available during a particular season and call volume peaks, it would result in missed calls and extended wait times.
Fonolo
MAY 30, 2023
These resources include time, staff, technology, and processes. Real-time monitoring lets supervisors follow agent activity, track schedule adherence and make adjustments on the spot if needed. They can manage their own schedules, request time off, and swap shifts, too.
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Contact Center Pipeline
DECEMBER 26, 2019
Some people believe that changing technology is behind the disruption that’s roiling markets. But attributing disruption to technology is dead wrong—disruption is really driven by changing customer needs. Technology is only a tool—or a distraction. In this era of instant gratification […].
Callminer
AUGUST 1, 2017
Optimize individual efficiency – Ensure there is enough ‘refresh time’ to have people running 100% when on the queue. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Too many portals…”.
NobelBiz
MARCH 5, 2024
and “Do you have the right people and technology in the right places?” Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. You will be alerted every time your criteria are met.
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