25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Optimize individual efficiency – Ensure there is enough ‘refresh time’ to have people running 100% when on the queue. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Too many portals…”.
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