Talkdesk

NOVEMBER 9, 2017

Empowering your agents to provide top-notch service requires a balance of enforcing high standards and giving agents the freedom to act independently. Every customer base is unique and requires a unique blend of problem solving skills and contact center tools. Our team leads are pushed the hardest by their own teams.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

NOVEMBER 9, 2017

Empowering your agents to provide top-notch service requires a balance of enforcing high standards and giving agents the freedom to act independently. Every customer base is unique and requires a unique blend of problem solving skills and contact center tools. Our team leads are pushed the hardest by their own teams.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

NOVEMBER 9, 2017

Empowering your agents to provide top-notch service requires a balance of enforcing high standards and giving agents the freedom to act independently. Every customer base is unique and requires a unique blend of problem solving skills and contact center tools. Our team leads are pushed the hardest by their own teams.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

TechSee

APRIL 16, 2019

Acknowledging and addressing agent pain points – such as lack of career progression, low pay, frustration with repetitive tasks and inadequate technology – demonstrates effective leadership and helps the drive toward agent empowerment, ultimately benefiting contact center productivity. Improving Contact Center Culture.

Call Center 126

Call Center Contact Center Agent Empowerment Coaching 126

CSM Magazine

DECEMBER 8, 2022

If used correctly, AI and automation tools can add tremendous value to your CX strategy and prove convenient for your customer support team. For instance, 70% of customers now expect a self-service portal on websites. Allow agents to focus on more complex tasks by reducing the need to attend to every customer.

Customer Experience 52

Customer Experience Agent Empowerment Self service Average Handle Time 52

JustCall

MARCH 9, 2023

Cons: While Aircall is one of the best options for enterprise cloud contact center software out there, it doesn’t allow you to customize it to the extent you would prefer. Gladly Gladly Gladly is all about driving customer loyalty by offering tools that enhance personalized interactions between your business and customers.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

SharpenCX

JULY 14, 2020

The customer who called in was just so insulting and so…mean. See, I was the last person on the shift. We were closing in 15 minutes and there was only one person left on my list to call. From namecalling to general personal insults, he just belittled me. Contact center agents are prone to burnout.

Agent Empowerment 128

Agent Empowerment Call Center Contact Center Morale 128