CSM Magazine

JULY 28, 2021

In today’s world where Digital Transformation is continually revolutionizing support capabilities, it is critical that you are able to identify, implement and empower your support teams with the tools that will enable them to provide world-class customer experiences. Nikhil Kelkar, Senior Director Customer Support Strategy, LinkedIn.

Customer Support 59

Customer Support Agent Empowerment Chatbots Consulting 59

Global Response

MARCH 26, 2024

Consider adding more detailed FAQs to your website, integrating chatbots, and implementing interactive voice response (IVR) systems. This allows customers to solve simple issues themselves. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

First call resolution 62

First call resolution Interactive Voice Response CRM Chatbots 62

teleopti

JULY 15, 2019

Good customer service depends on experienced and knowledgeable employees, yet failure to retain these talented employees can have significant repercussions. Think about infusing AI into the employee experience – use chatbots that learn from existing data to help people manage their work-life balance.

Gamification 57

Gamification Contact Center Self service Chatbots 57