CSM Magazine
JULY 28, 2021
Transformative Tech – Examine the ways in which technological solutions such as chatbots, AI, and agent empowerment tools are revolutionizing customer support by improving operational efficiency. Nicholas Zeisler, Principal, Zeisler Consulting. Nikhil Kelkar, Senior Director Customer Support Strategy, LinkedIn.
teleopti
JULY 15, 2019
Recent research from global management consultants McKinsey reflects what Teleopti has suspected for a long time, that employee attrition can erode customer satisfaction while increasing operating costs.
Global Response
MARCH 26, 2024
Do your agents need a bit more training? Consider adding more detailed FAQs to your website, integrating chatbots, and implementing interactive voice response (IVR) systems. Gaps in training or limitations on what agents can do to resolve issues lead to lower FCR rates. Are there gaps in your service? Ready to perfect your CX?
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