ShepHyken

MARCH 20, 2023

It says reducing agent burnout is one of the top priorities for customer contact leaders. My Comment: Christopher Elliott is a travel writer whose work has appeared in many major publications. He contacted me (and several other experts) for comments about agent burnout.

Journey mapping 31

Journey mapping Agent burnout Customer Service Airlines 31

CSM Magazine

SEPTEMBER 10, 2021

We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access. However, the world of agents has also been complicated by legacy technology that has driven more complexity in agents’ roles.

Agent burnout 52

Agent burnout Coaching Metrics Entertainment 52

Xaqt

FEBRUARY 26, 2020

Additionally, many companies, such as those in the travel and hospitality industries, are feeling the impact in their call centers as well. Across many industries, such as travel and hospitality, customers are already calling to cancel reservations or ask questions about coronavirus related policies and procedures.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Twitter: @Hyken. Rainer Uphoff. Founder & CEO, Avionline. Twitter: @ rainerup. Omer Minkara.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

CX Global Media

JULY 1, 2017

Obvious Contact Center Agent Burnout Problem Revealed. If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Watch Tim Kennedy of Shaker share how contact centers can identify best-fit candidates more effectively. Get the full article.

Contact Center 13

Contact Center Agent burnout Interactive Voice Response Chatbots 13

Balto

FEBRUARY 6, 2023

How to Battle Contact Center Agent Burnout. Remote and hybrid jobs are attracting 7 times more applicants than in-person roles. Retrieved February 7, 2023, from [link] Toister, J. Toister Performance Solutions. Retrieved February 7, 2023, from [link] Wigert, B. 2022, March 15).

Contact Center 52

Contact Center Coaching Surveys Scripts 52