JustCall

APRIL 3, 2024

Offer self-service options Customers often call with the same common questions over and over. You can free up agents by providing self-service options like interactive voice response (IVR) systems or online knowledge bases for your customers. This optimized staffing is essential in dealing with high call volumes.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

JustCall

MARCH 7, 2023

Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. How to Battle Contact Center Agent Burnout.

Contact Center 52

Contact Center Coaching Surveys Scripts 52