Agent burnout Multichannel Scripts Self service 
JustCall
MARCH 7, 2023
Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below.
Balto
NOVEMBER 2, 2023
Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
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