JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. When a call surge hits, your sales and customer service teams bear the brunt. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most!

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Balto

NOVEMBER 2, 2023

Reps can even utilize AI to pull relevant insights and customer insights before the interaction to offer a more personalized support or sales experience. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

MARCH 6, 2023

This type of campaign generates leads or closes sales with potential customers. Am I trying to generate leads, close sales, or conduct surveys? How many leads, sales, or completed surveys do I want to achieve? Are there any trends or patterns in my sales data or market research that can help me identify my target audience?

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

Global Response

AUGUST 7, 2023

Should employees go above and beyond to handle customer problems, or should they stick to the script and answer as many calls as possible? Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ready to perfect your CX?

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

JustCall

MARCH 7, 2023

Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below. Is a contact center a CRM?

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Does attrition decrease? 2022, June 23).

Contact Center 52

Contact Center Coaching Surveys Scripts 52