JustCall

APRIL 3, 2024

It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. When a call surge hits, your sales and customer service teams bear the brunt. A surge in call volume is always good news for your business.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Global Response

AUGUST 7, 2023

Should employees go above and beyond to handle customer problems, or should they stick to the script and answer as many calls as possible? Consider these key strategies that we’ve used successfully for 40+ years in creating call center cultures that strengthen employee engagement and retention while improving customer service levels.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

JustCall

MARCH 7, 2023

Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below. Is a contact center a CRM?

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52