Remove Agent burnout Remove Employee engagement Remove Quality management Remove Surveys
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue.

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What is Call Center Performance Management?

Talkdesk

Do they want personal, friendly customer interactions, or do they want an effective call center agent who can provide fast resolution of their issue? In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service.