Agent burnout, Employee engagement, Exercises and Feedback

The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

Skybridge

JUNE 10, 2020

More than anything else, these meetings allow you to convey your care about each member of your team, to ask how they’re doing, to empathize with their concerns, and to act on their feedback. Remind your team that taking their breaks, getting their exercise, and staying connected with others are important. But it’s not impossible.

Agent burnout

Agent burnout Call Center At home agents Coaching

The Complete Guide to Call Center Management

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

Call Center

Call Center Management Agent burnout Employee engagement

Customer Contact Central

The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

The Complete Guide to Call Center Management

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