Skybridge

JUNE 10, 2020

Remind your team that taking their breaks, getting their exercise, and staying connected with others are important. Do Everything in Your Power to Empower Your Agents. But I can tell you that one of the biggest lessons we have learned is that autonomy and freedom lead to employee engagement.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

Monet Software

NOVEMBER 11, 2020

If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it. Once an employee reaches burnout stage, you’re in crisis mode. Even the most employee-centric contact centers must confront agent burnout occasionally.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

Call Center 150

Call Center Management Agent burnout Employee engagement 150