Fonolo

AUGUST 10, 2021

According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care. The Secret Sauce for Increasing Customer Happiness. Develop a strong customer care strategy. Start by creating a customer care vision and set goals.

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

Contact Center Pipeline

AUGUST 6, 2019

Are your contact center agents increasingly late for work or calling in sick? Are quality and productivity declining while error rates and customer complaints escalate? If this is happening, your culprit may be BURNOUT. Burnout is defined as “a state of emotional, physical and mental exhaustion […].

Customer Care 140

Customer Care Contact Center Agent burnout Call Center 140

Skybridge

JUNE 10, 2020

Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. All customer care agents need to know they’re supported by their employer and their coworkers.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

CCNG

MARCH 8, 2023

Agents do not come preloaded with indifference; it builds over time as job roles and values fail to align, or expectations of performance and development are either unknown or unrealistic. Managers need to dive in deep and understand what could have resulted in such a disengaged workforce. So, what if the issue is apathy?

Morale 195

Morale Contact Center CCNG Agent burnout 195

JustCall

DECEMBER 1, 2022

The need of the hour is for managers of work from home call centers to assist, interact and engage with their home agents using a range of reporting, monitoring and management tools. Let us look at some of the benefits of work from home customer care department. Call Center Online Management Tips.

Call Center 52

Call Center Management Agent burnout Scripts 52

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. I’ve encountered agents like this, and it’s truly the best way to handle any situation).

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

NobelBiz

FEBRUARY 21, 2023

Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. This is where the need for better management of callbacks in contact centers emanates. And the best practices and tips for managing callbacks Agents proposing the best product or service is no longer a sure bet for success.

Best practices 52

Best practices Contact Center Abandon rate Management 52