Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Advanced solutions offer post call and real-time speech analytics to provide feedback, assist agents with calls, identify areas for improvement and give kudos to top performers. Gamification.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

OCTOBER 25, 2022

Word to the wise: don’t wait until you have cases of agent burnout on your hands. By this point, it’ll be much more difficult to keep them engaged, and you may find yourself facing high agent attrition and turnover. Of course, this figure alone won’t tell you the full story of your call center’s absenteeism.

Call Center 81

Call Center Agent burnout Abandon rate First call resolution 81

SharpenCX

FEBRUARY 11, 2020

Wasted idle time equates to an approximate loss of $11,252 per agent per year in unnecessary operational expenses. Of course, some idle time is necessary to prevent agent burnout. When we talk about idle time, we’re not talking about bathroom breaks, minutes of rest and mindfulness, or your agent’s lunch hour.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

Fonolo

SEPTEMBER 28, 2021

Of course, all new positions come with learning curves. To help start you off on the right foot, we’ve put together a guide about all things call center management , so you know exactly how to succeed and can teach your agents how to do the same. Focus on preventing employee burnout. Voice call-backs are a great place to start.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

CSM Magazine

AUGUST 8, 2023

VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. In addition to formal feedback requests driven by HR, allow agents to leave feedback at any time on their desktop or mobile device.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Hodusoft

AUGUST 9, 2023

The first option, of course! It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns. Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Of the two, which one would you choose?

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52