Fonolo

AUGUST 10, 2021

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. Ultimately, if customers don’t have a good experience, they’re likely not going to call back. The Secret Sauce for Increasing Customer Happiness. Your best plan of action?

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

Contact Center Pipeline

AUGUST 6, 2019

Are your contact center agents increasingly late for work or calling in sick? Are quality and productivity declining while error rates and customer complaints escalate? Do bad moods and negativity dominate the contact center? If this is happening, your culprit may be BURNOUT.

Customer Care 140

Customer Care Contact Center Agent burnout Call Center 140

CCNG

MARCH 8, 2023

As a contact center leader, you’re always looking for ways to improve performance and keep your agents happy. As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. What's a leader to do then?

Morale 195

Morale Contact Center CCNG Agent burnout 195

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Who Should Attend: VPs & Directors of Contact Centers. Plus So Much More!

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

JustCall

DECEMBER 1, 2022

The need of the hour is for managers of work from home call centers to assist, interact and engage with their home agents using a range of reporting, monitoring and management tools. Let us look at some of the benefits of work from home customer care department. Advantages Of Working From Home For Call Center Employees.

Call Center 52

Call Center Management Agent burnout Scripts 52

NobelBiz

FEBRUARY 21, 2023

However, delivering a seamless customer experience is challenging. Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. This is where the need for better management of callbacks in contact centers emanates. What is a call center callback option ?

Best practices 52

Best practices Contact Center Abandon rate Management 52