Playvox
DECEMBER 13, 2022
Related Article: 3 Tips For Optimizing Your Contact Center Schedule. This can lead to burnout, creating additional increases in agent stress that lead to high call-outs or high attrition rates. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It).
Playvox
APRIL 6, 2023
If too many people are scheduled, you’ll see downtime between interactions, lower occupancy rates, and lower employee productivity for the agents. If not enough people are scheduled, you will often see agent burnout due to minimal breaks between interactions, a higher-than-ideal occupancy rate, and higher overtime costs.
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Playvox
JANUARY 11, 2024
Instead of manual processes and adjustments, modern WFM solutions use real-time data and self-adjusting algorithms to continuously improve forecast accuracy, and handles synchronous and asynchronous workloads seamlessly in an omnichannel environment. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5.
NobelBiz
MARCH 6, 2023
Here are some tips for creating an effective message: Start with a clear and attention-grabbing opening statement that is relevant to your target audience. Following this guide will enable you to successfully initiate a predictive dialing campaign to help you enhance your contact center results and provide a seamless customer experience.
NobelBiz
FEBRUARY 21, 2023
Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. This is where the need for better management of callbacks in contact centers emanates. And the best practices and tips for managing callbacks Agents proposing the best product or service is no longer a sure bet for success.
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